The Australian location is on the rise: at the beginning of the year, our Australian sales partner Access Entry moved into a new, larger property as its headquarters in Melbourne. In September, a brand new part of the new location was inaugurated there - namely the Gilgen Academy. In the training centre, service technicians and customer service staff from all over Australia learn about Gilgen Door Systems products. Michael Higgins, the Technical and Service Manager in Melbourne, describes the structure of the Academy offering: "We want to run training courses in small groups over a two-day period." These include technical information on products as well as refreshers within the company and with service representatives.
Sharing knowledge from Switzerland
Michael Higgins' enthusiasm for the Gilgen Academy was sparked by a visit to Switzerland: in 2018, a technical training and support team trained him in detail on Gilgen products. Even today, Michael Higgins still thinks back positively on the two weeks at the Gilgen Academy in Schwarzenburg: "The support from the Swiss team enables me to pass on advice and knowledge within the company." In addition, great relationships were formed at that time. Michael Higgins was inspired by his stay at Gilgen Switzerland and set himself the goal of offering the same to his Australian colleagues: "I look forward to creating a productive and motivated team and working environment."
New location offers even more
The move to the new location provided the ideal opportunity for the opening of the Australian Gilgen Academy. But the reason for the move itself was a general need for more space. Access Entry has grown massively in the 20 years since it began and has established various branches. So it was time to find a head office that would provide adequate space for the 24 employees in Melbourne - which the new property, with its 1,200 square metres, does. The new warehouse and office space are larger and there are more parking spaces outside. Finally, adequate working conditions are the basis for Access Entry to live up to its philosophy of cost efficiency and exceptional service.