Privacy Statement

By means of the present privacy statement, Gilgen Door Systems AG («Gilgen») informs about the collection of personal data during your visit to this website as well as in general regarding the handling of personal data by Gilgen. By accessing this website, you accept the present privacy statement. Please note that, in the course of the further development of this website and the implementation of new technologies or of a legislative change, individual actualizations of this privacy statement may be required. Gilgen therefore advises to reread the privacy statement from time to time.

  1. Controller
    The Controller in accordance with data protection legislation is:

    Gilgen Door Systems AG
    Freiburgstrasse 34
    3150 Schwarzenburg
    Phone  +41 (0)31 734 41 11

    You can contact our data protection officer by e-mail: or write to: Gilgen Door Systems AG, Data Protection Officer, Freiburgstrasse 34, 3150 Schwarzenburg, Switzerland

  2. Definition of «personal data»
    «Personal data» means any information relating to an identified or identifiable natural person («data subject»). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

    As a visitor to this website, personal data refers to any data that are related to you as a person, such as e.g. name, address, e-mail-addresses or user behaviour.

  3. Personal data and purposes of processing
    Upon visiting this website, the following personal data will be stored:

    a) IP address
    b) Date and time of access
    c) Called-up pages, files and data
    d) Access status (OK, partial content, document not found, etc.)
    e) Page from which access was made
    f) Top-level domain (*.ch, *.fr, *.com, etc.)
    g) Web browser used
    h) Operating system used

    These data will be stored and analysed for statistical and safeguarding purposes as well as for optimizing Gilgen’s online offer.
    Whenever you contact us, such as e.g. by e-mail, using the contact form, through the after-sales service or via a fault report (fault notice), the personal data you communicate us (e.g. the name, first name and e-mail address) will be stored in our system to enable us to answer your questions or to deal with your request. Additional personal data that you have put at Gilgen’s disposal upon registration, configuration and ordering of products and systems (such as phone number, postal address, site, etc.) will be stored and further processed within the scope of your visit to this website as well as in order to fulfil the contract relation between you and Gilgen.
    There will be no further or person-related evaluations, except in the context of security incidents, contract breach or criminal acts. 

  4. Legal basis for data processing
    The data are processed on the basis of the General Data Protection Regulation (GDPR), Art. 6 para. 1 lit. f (our legitimate interest). The data collected during your visit to this website is processed to protect our legitimate interests such as the continuous optimization of our online offer or the secure operation of this website (cf. Art. 13 para. 1 Swiss Federal Data Protection Act or processed on the basis of Art. 6 para. 1 letter f  GDPR (our legitimate interest). Further legal bases may be your consent, contractual or legal obligations.

  5. Newsletter
    You have the option to subscribe to our newsletter. For this, we will need your e-mail address and your consent that you wish to receive our newsletter. Subscribers receive a series of online newsletters throughout the year, containing details of our current and new products and services, along with other useful information.
    At any time, you can withdraw your consent to receiving these e-mails, thereby cancelling your newsletter subscription. You can unsubscribe either by clicking on the link provided in the newsletter e-mail, or by e-mailing to the contact address given in the legal details of the newsletter. Your withdrawal of consent will not affect the lawfulness of data processing based on your consent and carried out until your withdrawal.
    We use third-party e-mail marketing services for the dispatch of our newsletter. The service providers concerned have undertaken to comply with these data protection provisions.

  6. Contact form
    Whenever you contact us by e-mail or via an online contact form, we store the data submitted by you (such as your name and e-mail address and, if applicable, your telephone number) in order to respond to your enquiries.  We will delete such data once they are no longer necessary or, if there is a legal obligation to retain data, restrict their processing.

  7. Cookies
    Types of cookies
    This website uses so-called cookies. Cookies are small information units which are locally stored by the web browser on your computer. Cookies are not in a position to execute programs or to transmit viruses onto your computer. They are merely useful for making Gilgen’s internet offer more user-friendly and efficient.

    Gilgen uses the following types of cookies:

    Session cookies: temporary files that are deleted as soon as the web browser is closed;

    Persistent cookies: upon closing the web browser, these cookies are maintained; however, the user has the possibility to delete them by himself;

    Mandatory cookies: these are cookies which are indispensable for operating the website; among them are e.g. the cookies which allow log-in into safe areas of the website;

    Own cookies:
    - Log-in for the protected download area and myGilgen;
    - User-friendliness (e.g. temporary search data);
    - Technical administration and further development of the website.

    You can decide for yourself which cookies you wish to accept and which you do not via the cookie-consent that appears when you visit our website. In addition, you can reject or delete cookies using the settings of your web browser. With these changes, the Gilgen website can still be used, but some functions may be impaired or no longer executable. This does not apply to mandatory cookies: without them, the website would not function.

    Google Maps
    This website uses the "Google Maps API" of Google to display map material. When using Google Maps, Google also collects, processes and uses data on the use of the Maps functions by visitors to the websites (please also read the data protection information on "Google Analythics" below). You will find the Google Maps terms of use under : For further information about Google’s privacy policy, please visit:


  8. Web-Analytics
    Google Analytics
    This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google is a US-American company. Although we do everything technically possible to protect your personal data accordingly when using this service, we cannot guarantee that Google complies with European data protection laws such as the GDPR and the Swiss Federal Data Protection Act. For more information on terms of use and privacy regarding Google, please see the Google Analytics Terms of Use and Google's General Privacy and Terms of Use. Google's postal address in Europe is as follows: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

    Google Analytics enables Gilgen to find out how the users are using this website, how they accessed it, which pages they visited or on which links they have clicked. The data generated by Google Analytics are governed by Google's data protection conditions; they are transmitted to Google and stored by this company on their servers in the USA. Prior to their transmission to Google, the data are anonymized and only then will the data be proccessed by Google.

    The full IP address is only transmitted in exceptional cases to one of Google's servers in the USA where it will be shortened. The IP address transmitted by your web browser within the scope of Google Analytics will not be merged with other data from Google. By order of Gilgen, Google will use this information in order to analyse your use of the website, to create reports on the website activities and to provide additional service performance vis-à-vis of Gilgen in relation with the use of the website and the internet. Gilgen's legitimate interest in data processing is also part of these purposes.

    Furthermore, you can prevent the acquisition of the data created by the cookie with regard to your particular use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser add-on for the deactivation of Google Analytics. Opt-Out-Cookies prevent a future acquisition of your data upon visiting this website.

    On this website, the technologies developed by etracker GmbH ( are used for collecting and storing data destined for marketing and optimizing purposes. Based on this data, user profiles can be created under a pseudonym. To this end, cookies can be used. These cookies facilitate the recognition of the web browser.  Without the explicit consent of the data subjects, the data collected by means of the etracker technologies will not be used for personally identifying the website visitor nor will they be combined with personal data and the origin of the pseudonym. The user is at all times in a position to object to this data collection and storage, with effect for the future.

    Our website uses the measuring method („SZMnG“) of INFOnline GmbH ( in order to evaluate the statistic parameters regarding the use of our offers. The objective of this audience measurement is to determine the intensity of use, the number of users of a website and the surfing habits and to evaluate this data statistically – on the basis of a consistent standard procedure, in order to obtain comparable market-wide values.
    Additional information on behalf of data protection during the measuring procedure can be found on the website of INFOnline GmbH (, which operates the measuring method, on the data protection website of AGOF ( and on the data protection website of IVW (

  9. Links to other websites
    Gilgen’s website contains links to third party websites. Gilgen has no influence on these websites, their contents, offers, availability or privacy statements and provisions. Gilgen therefore does not accept any liability in this respect.

  10. Data security
    Gilgen takes all appropriate organizational and technical measures for the protection of confidentiality, integrity and availability of the personal data that lies within the responsibility of Gilgen. It is however the responsibility of every user of this website to ensure an appropriate protection of his computer and the associated equipment and especially to select a secure password for the log-in to services of Gilgen and to make sure that the access data required for this purpose are treated as confidential.
    However, please note that the access to the protected download area and to myGilgen are accessed over the internet and thus over a network open to all. Even though the data exchanged between the user and Gilgen are transmitted in encrypted form (encrypted website), certain transport communication data such as sender and receiver addresses remain unencrypted.

  11. Storage periods and deletion of personal data
    We store your personal data only as long as it is necessary and permissible with regard to the use and operation of this website respectively for the fulfillment of our legal or contractual obligations as well as for the protection of our legitimate interests (e.g. clarification of a cybersecurity incident).

  12. Your rights
    You have the right to access, rectification, erasure, the right to restriction of processing, the right to receive certain personal data for transfer to another controller (“data portability”), the right to withdraw a consent at any time and the right to object. These rights are not unlimited, and may be subject to exceptions or restrictions (e.g. if your personal data has been stored for in fulfillment of legal obligations or the performance of a contract, legal retention obligations or if they are required to provide evidence).
    If you think that your data has been processed contrary to data protection legislation, or that your rights have been otherwise infringed, you may contact our data protection officer at or make a complaint to the data protection authority in the jurisdiction where you live.

  13. Amendments
    We reserve the right to amend this privacy statement at any time, with future effect.  The latest version is posted on our website. Please check our website regularly to inform yourself regarding the current privacy statement.

    Last modified: December 23, 2020