Service from A-Z. We are happy to help you with questions, feedback and ideas, but also at lightning speed if necessary.

Comprehensive service

At Gilgen Door Systems, you can expect a full range of services. Whether you are looking for a contact person, would like to report a fault or would like some advice - we are here to help you in word and deed.

Would you like assistance with a product enquiry, order tracking, technical support or any other request? We offer different ways for you to get in touch with our customer service.

Our live chat feature allows you to communicate with a representative in real time. Simply click on the chat icon in the bottom right-hand corner and one of our friendly and courteous representatives will assist you immediately.

If you prefer to speak directly to a member of staff, our telephone support is available during business hours. You can find our telephone number via the telephone symbol in the top right-hand corner. We will be happy to help you in a conversation.

Customer service

Gilgen Door Systems attaches great importance to providing each customer with an individual service. We advise, plan, develop, implement, maintain and modernise your system, taking your specific needs and wishes into account.

Our decentralised customer service organisation provides you with more than 200 qualified specialists who offer outstanding customer service. Our service teams are on standby around the clock and respond even to short intervention times throughout Switzerland.

More about customer service


Do you want to modernise your existing passage systems? Do you need an automatic door system as part of a renovation project? Is your current door system outdated in terms of safety technology? We can support you in the course of a targeted modernisation to adapt your Gilgen Door Systems solution or third-party system to the new standard.

More about modernisation