Privacy Policy

Privacy Policy

Privacy Policy

With this privacy policy, Gilgen Door Systems AG ("Gilgen") informs you about the collection of personal data during your visit to this website as well as about the general handling of personal data by Gilgen.

This privacy policy applies to all Gilgen websites and digital services. In particular, it applies to all of our online presences, such as websites, social media, applications and online services, through which we receive and process personal data.

By accessing this website and using our other digital services, you agree to this privacy notice. Please note that in the course of the further development of this website and our digital services and the implementation of new technologies or changes to legal provisions, individual updates to this privacy notice may become necessary. Gilgen therefore recommends that you read this privacy notice again from time to time.

This privacy policy is not subject to the European General Data Protection Regulation (GDPR). Any references to the GDPR and the use of its terms are made on a voluntary basis and without recognition of any legal obligation.

1. Controller

The controller within the meaning of data protection legislation is:

Gilgen Door Systems AG
Freiburgstrasse 34 3150
Schwarzenburg Switzerland
Tel. +41 31 734 41 11

You can contact our data protection officer by e-mail at: or via the postal address: Gilgen Door Systems AG, Data Protection Officer, Freiburgstrasse 34, 3150 Schwarzenburg, Switzerland

2. Definition of "personal data
"Personal data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

As a visitor to this website and any user of our digital services, personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses or user behavior.

3. Personal data and processing purposes
The following personal data is stored when you visit this website:

a) IP address
b) date and time of access
c) pages, files and data accessed
d) access status (OK, partial content, document not found, etc.)
e) page from which the access was made
f) top level domain (*.ch, *.fr, *.com, etc.) g) web browser used
h) operating system used

This data is used solely for statistical and security purposes and to optimize Gilgen's online offering.

When you contact us, for example by e-mail, contact form, customer service or fault report (breakdown report), the personal data you provide (e.g. surname, first name and e-mail address) will be stored by us in order to answer your questions or process your request.

Other personal data that you provide to Gilgen when registering, configuring and ordering products and systems (e.g. telephone number, postal address, location, etc.) will be stored and processed as part of your visit to this website and to fulfill the contractual relationship between Gilgen and you.

If you use the Gilgen Connect Cloud or mobile services, we will also collect and process additional information. This includes the following: 

- personal information such as your name, e-mail address, and postal address; 
- information about the products and services you have purchased for your products, as well as any other documents relating to you that you can access through the service; 
- any information and documents that you upload to the cloud service; 
- technical information such as device and connection information, location data and the same data as when you visit the website.

This information is processed in order to provide you with the relevant cloud or mobile service and to enable you to easily manage your products. It is also processed to ensure the security of these services and to manage, develop and maintain them.

We may also use the information to send you surveys and specific requests. Finally, this information may be processed and read as part of the services for your products.

In addition, we use cookies and web analytics tools from third parties to make our online offerings even more attractive to you (for more information, see "Cookies" and "Web Analytics").

Further data processing or personal evaluation does not take place, except in connection with technical security incidents, breaches of contract or criminal acts.

4. Lawfulness of data processing
The data collected during your visit to this website is processed to protect our legitimate interests, such as the continuous optimization of our online offering or the secure operation of this website. Other legal bases may be your consent, contractual obligations towards you or legal obligations (e.g. the legal obligation to retain records).

5. Newsletter
You can subscribe to our newsletter. To do so, we need your e-mail address and your agreement to receive the newsletter. Newsletter subscribers will receive a series of electronic newsletters each year containing information about our current and new products, services and other useful information. You may revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can unsubscribe by clicking on the link provided in each newsletter e-mail or by sending a message to the contact information provided in the Legal Notice. This revocation does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

We use third party e-mail marketing services to send our newsletters, and we require these third parties to comply with our privacy policy.

6. Contacting us
If you contact us by e-mail, contact form, Gilgen Chat or other means of communication, the data you provide (your name and e-mail address, possibly your telephone number) will be stored by us in order to respond to your inquiry. We will delete the data collected in this context after storage is no longer necessary, or restrict processing if there is a legal obligation to retain the data.

7. Gilgen Connect Cloud and Gilgen Connect Mobile 
This cloud service and mobile app allows users to manage door and gate systems and other Gilgen equipment online or via the app. The system can be managed via the Internet, controlled with control commands and status information can be retrieved. All data collected in this context is processed for the purposes described above. The personal data will be stored for as long as necessary to achieve these purposes or for as long as legal retention obligations or legitimate interests exist.

8. Cookies
Types of cookies

This website uses cookies. Cookies are small pieces of information that are stored locally on your computer by the web browser. Cookies cannot run programs or deliver viruses to your computer. Their sole purpose is to make Gilgen’s website more user-friendly and effective overall..

Gilgen may use the following types of cookies:
Session cookies: temporary files that are deleted as soon as the web browser is closed;
Persistent cookies: these cookies remain when the web browser is closed, but the user can delete them;
Mandatory cookies: these cookies are necessary for the operation of the website. Examples include cookies that allow you to log in to secure areas of the site;
First-party cookies (our own cookies):
- login for the protected download area and myGilgen;
- user-friendliness (e.g. temporary data for searching);
- technical administration and further development of the website.

Rejecting, revoking or deleting cookies
In the privacy settings, you can always decide which cookies you want to accept and which you do not want to accept. Alternatively, you can use your web browser settings to reject, revoke or delete all cookies. This does not apply to mandatory cookies, as the website would not function without them.

Google Maps
This website uses Google's "Google Maps API" to display maps. When Google Maps is used, Google also collects, processes and uses information about the use of the maps by visitors to the website. We have therefore integrated Google Maps into our website in such a way that data is only transmitted when you click on the map. For more information about how Google Maps receives, stores and processes information about you, please refer to the Google Maps/Google Earth Terms of Use. For more information, please see the Google Privacy Policy.

9. Web Analytics
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), which is based in the United States. For more information about Google’s terms of use and privacy practices, please refer to the terms of use for Google Analytics and Google’s general data protection and usage provisions.

Google Analytics enables Gilgen to determine how users use this website, how they arrived at the site, which pages they visited and which links they clicked. For this purpose, tracking IDs and, if applicable, IP addresses and device information are transmitted to Google in the United States.

Please note that the data processed by Google Analytics is subject to Google's privacy policy. As a US company, Google is subject to US law. It is therefore theoretically possible that the US intelligence services could access this data under the US Cloud Act and use it for their own purposes.

Gilgen has taken various measures to protect your data, in particular
- Data processing contract with Google Ireland Limited
- IP addresses from Europe are first transmitted to a Google server in Europe and shortened there ("IP anonymization" or "IP masking"). Only then are the IP addresses transmitted to a Google server in the United States
- Proprietary user IDs do not allow user identification

You can opt out of or adjust the Google Analytics cookie in your privacy settings. Alternatively, you can adjust the settings directly in your web browser to reject, revoke or delete cookies. You can also download and install the browser add-on to opt out of Google Analytics.

Google signals
Finally, this website uses the Google Analytics service for a cross-device analysis of visitor flows ("Google signals"), which is carried out via a user ID. Gilgen itself receives only statistical data from Google and no personal data. You can also opt out of this data transmission in your Google account via the "personalized advertising" setting. Alternatively, you can prevent Google signals by rejecting or deactivating the Google Analytics cookie (see above under Google Analytics).

This website uses technology from etracker GmbH, based in Germany (, to collect and store data for marketing and optimization purposes. This data can be used to create user profiles under a pseudonym. Cookies can be used for this purpose. The cookies enable the web browser to be recognized. The data collected using etracker technologies will not be used to personally identify visitors to this website and will not be merged with personal data about the bearer of the pseudonym without the seperate consent of the person concerned. Further information on data protection at etracker can be found here:

Our website uses the measurement method ("SZMnG") of INFOnline GmbH, based in Germany (, to determine statistical parameters about the use of our offerings. The purpose of the measurement is to statistically determine the intensity of use, the number of users of a website and the surfing behavior - on the basis of a uniform standard procedure - and thus to obtain market-wide comparable values.

Further information on data protection in the measurement process can be found on the website of INFOnline GmbH (, which operates the measurement process, the data protection website of AGOF ( and the data protection website of IVW (

10. Links to other websites
Gilgen's online offerings contain links to websites of third parties. Gilgen has no influence on these websites, their content, offers or availability, or on the data protection declarations and regluations that apply there. Gilgen therefore accepts no liability.

11. Social media
We have integrated YouTube videos, a Google product, into our website, which are stored at and can be played directly from our website. These are all integrated in "extended privacy mode", which means that no information about you as a user is transmitted to YouTube until you play the videos. As soon as you play a YouTube video, data about you may be transmitted to the YouTube operator. Gilgen has no control over this data transfer. The processing of this data is the responsibility of YouTube or Google and subject to their privacy policies.

12. Data recipients
We may share your data with the following categories of data recipients in order to comply with our legal and/or contractual obligations:

- sales, development and service partners
- fault reporting service
- marketing and communications
- IT service providers
- companies of the Gilgen Group and the Nabtesco Group

Data recipients who process data on our behalf and/or act as partners are carefully selected by us and are contractually bound to act in a lawful and correct manner. In addition, Gilgen takes appropriate technical and organizational measures to protect your data.

13. International data transfer 
Gilgen is represented by sales, development and service partners in Europe, Asia and overseas in the respective key markets and has subsidiaries and its own service centers in various EU member states.

We may transfer your personal data to our partners, service providers, other Gilgen entities and their subcontractors worldwide to the extent necessary to provide you with the best possible service and to perform the contractually agreed work.

If it is necessary to transfer your personal data to a country that does not provide an adequate level of data protection, such as Switzerland or an EEA country, Gilgen will take appropriate protective measures, such as the use of the standard contractual clauses of the EU Commission, which have been confirmed by the Swiss Federal Data Protection and Information Commissioner (FDPIC is the data protection authority in Switzerland) and provided with a Swiss annex.

14. Data security
Gilgen shall take all appropriate organizational and technical measures to protect the confidentiality, integrity, availability and traceability of the personal data for which Gilgen is responsible. However, it is the responsibility of each user of this website to protect his or her computer and devices accordingly and, in particular, to choose a secure password for logging in to Gilgen's services and to treat the access data required for this purpose confidentially.

The protected download area, myGilgen and our Gilgen Connect services are accessed via the Internet, which is an open network accessible to anyone. Although the data transmitted between the user and Gilgen is encrypted (encrypted website), certain transport connection data such as sender and recipient addresses remain unencrypted.

15. Retention period and deletion of data
We store your personal data only for as long as is necessary and permissible in connection with the use and operation of this website or to fulfill our legal or contractual obligations and to protect our legitimate interests (e.g. clarification of a cyber security incident).

16. Your rights
You have the statutory rights to information, correction, deletion, restriction, data portability, revocation and objection with regard to your data stored by us. These rights are not unrestricted rights and may be subject to exceptions or restrictions (e.g. if your personal data has been stored for legal or contractual obligations, statutory retention obligations exist or is required for evidence purposes).

If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you may contact our data protection officer by e-mail at or contact the data protection authority in the country you live and submit a complaint.

17. Amendments
We reserve the right to amend this privacy policy at any time with effect for the future. A current version is always available on the website. Please visit the website regularly to review the applicable privacy policy.

Last modified: March 28, 2024