KnowHow & FAQ

Welcome to our FAQ and tutorial page. Here you will find answers
to your questions and step-by-step instructions on various topics.

To the FAQ

Questions and help with Gilgen Connect

At Gilgen, we recognise that navigating complex topics or using our products and services effectively can sometimes be a challenging task. That's why we've put together this FAQ and tutorial page to help you get started.

General questions

What is Gilgen Connect?

Gilgen Connect consists of three state-of-the-art modules (Cloud Asset Management, Cloud Gateway and Mobile APP) that enable the digital management of door systems. Find out more: Gilgen Connect

What is the Gilgen Cloud Dashboard?

This is the asset management platform. You can use it to manage your assets digitally and have round-the-clock access to reports and invoices as well as the current maintenance contract. You have the option of creating investment groups.

Gilgen Connect Cloud Dashboard

Who is the administrator and where can I find him?

The access request was sent with the service invoice. This was used to request access for the administrator. If you do not know the administrator, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com

I would like to log in but have not been given access, what do I have to do?

The initial access was sent with the service contract invoice. Please contact the invoice recipient.

I have forgotten my password, how can I reset it?

On the login page, click on "Forgot Password" and you will receive an e-mail to renew your password.

I can no longer log in, what do I have to do?

Please contact your administrator. If you are the administrator and cannot log in, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

Why do I no longer have access to the dashboard?

Please contact your administrator.

How can I reactivate access?

Please contact your administrator, who can add you to the users and assign the corresponding role.

Who manages the users, roles and attachments?

Only the administrator (several possible).
Gilgen Door Systems does not perform any administration in the dashboard.

I can no longer see my attachments and groups in the dashboard, what do I need to do?

The administrator may have removed your role. Please contact your administrator.
Otherwise, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com

Can I also record installations that are not under contract with Gilgen?

Yes, this is possible, you can also enter attachments yourself.

The dashboard shows me attachments with errors, what should I do?

It is possible to submit a breakdown report directly from the dashboard. Other options are available via the Gilgen hotline +41 848 80 44 90 or via a direct link on the Gilgen website.

Can I also add my own documents & photos?

Yes, this is possible. However, if the system is adjusted (due to a change of ownership, etc.), the added documents will also be removed for data protection reasons.

How can I sort my csv. file with attachments and display it correctly?

To obtain a correct view, the CSV file with the name organisation_AssetExpor_Datum must be imported into an empty Excel file using the import function in the "Data" tab of the downloads.

Service contract

I have questions about the invoice, where can I contact you?

Please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

I would like to take further systems under service contract, where can I contact you?

Yes, that is possible. Please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

I would also like to see assets in the dashboard that do not have a service contract, is that possible?

Yes, this is possible, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

KnowHow & FAQ

Questions and help with Gilgen Connect

General questions

Gilgen Connect Cloud Dashboard

Service contract

Video Tutorials

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Tutorial: Create an user