Questions and help with Gilgen Connect

Welcome to our FAQ and tutorial page. Here you will find answers to your questions and step-by-step instructions on various topics.

At Gilgen, we recognise that navigating complex topics or using our products and services effectively can sometimes be a challenging task. That's why we've put together this FAQ and tutorial page to help you get started.

General questions

Gilgen Connect consists of three state-of-the-art modules (Cloud Asset Management, Cloud Gateway and Mobile APP) that enable the digital management of door systems. Find out more: Gilgen Connect

This is the asset management platform. You can use it to manage your assets digitally and have round-the-clock access to reports and invoices as well as the current maintenance contract. You have the option of creating investment groups.

Gilgen Connect Cloud Dashboard

The access request was sent with the service invoice. This was used to request access for the administrator. If you do not know the administrator, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com

The initial access was sent with the service contract invoice. Please contact the invoice recipient.

On the login page, click on "Forgot Password" and you will receive an e-mail to renew your password.

Please contact your administrator. If you are the administrator and cannot log in, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

Please contact your administrator.

Please contact your administrator, who can add you to the users and assign the corresponding role.

Only the administrator (several possible).
Gilgen Door Systems does not perform any administration in the dashboard.

The administrator may have removed your role. Please contact your administrator.
Otherwise, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com

Yes, this is possible, you can also enter attachments yourself.

It is possible to submit a breakdown report directly from the dashboard. Other options are available via the Gilgen hotline +41 848 80 44 90 or via a direct link on the Gilgen website.

Yes, this is possible. However, if the system is adjusted (due to a change of ownership, etc.), the added documents will also be removed for data protection reasons.

To obtain a correct view, the CSV file with the name organisation_AssetExpor_Datum must be imported into an empty Excel file using the import function in the "Data" tab of the downloads.

Service contract

Please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

Yes, that is possible. Please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

Yes, this is possible, please contact us on +41 848 80 44 90 or by e-mail: kundendienst.ch@gilgends.com.

Video Tutorials

Below you will find some visual aids.

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Tutorial: Create an user

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Gilgen Door Systems AG
Freiburgstrasse 34
CH-3150 Schwarzenburg


Tel. +41 31 734 41 11
info.ch@gilgends.com